Payment

Your order will only be processed if your credit/debit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.

Delivery Costs & Information

For standard delivery we use Royal Mail, goods are sent within the UK only and are free delivery if over the value of £70.  For orders under £70 postage and packaging charge is £3. We aim to dispatch your order on the day of receipt (please see our opening hours) if the order is in stock, is placed before 3.00pm Mon-Fri and Worldpay has authorised payment. You will normally receive your order within 3 to 5 working days.

In an unlikely event of an item being out of stock, we will contact you to inform of the delay. If an item is out of stock as part of an order, we will send the remainder of your order and forward the out of stock item as soon as it becomes available. Delays may occur due to the Royal Mail service for which we cannot be responsible for. Should you experience a delay in receiving your item by Royal Mail please allow a total of 10 working days.

You have the option to have your items sent Royal Mail Special Delivery Next Day for a charge of £6 for orders weighing up to 2kg. Your order must be with us before 3.00pm Mon-Fri and all payment authorised by Worldpay to guarantee dispatch on the day of your order. Delivery will then be guaranteed next working day before 1.00pm. For orders weighing over 2kg the cost will be calculated according to the weight and the customer will be required to pay any additional cost. You will be contacted by Uber Beauty Rooms to make this payment prior to your items being dispatched.

The guarantee does not apply if:

• Royal Mail were unable to deliver the item because there was no-one to sign for your item
• The delivery address is in an area of the UK where Royal Mail do not guarantee next day delivery
• We do not guarantee the delivery time for items to an address for which a person has paid for redirection services.

Complaints about Royal Mail Special Delivery should be made to Royal Mail. Working days are classified as Monday to Friday (except public holidays). We are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays. 

If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Uber Beauty Rooms Ltd shall make good any shortage or non-delivery, replace or repair any damaged or defective goods or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify uberbeautyrooms.com of the problem in writing (quoting your Order number) at the address stated on the website within 7 working days of delivery of the goods (subject to enquiries being completed).  

Your order will only be processed if your credit/debit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us. Orders are despatched using Royal Mail first class delivery.

If you would like to know the current status of your order, please email us at info@uberbeautyrooms.com with your name and order number.

Uber Beauty Rooms Ltd does not accept liability for:

1. Losses that were not foreseeable to both parties when the contract was made.
2. Losses that were not caused by any breach on the part of Uber Beauty Rooms.
3. Business losses and/or losses to non consumers.
4. Goods delivered to Work/Alternative addresses given by the cardholder.