Uber Beauty Rooms Ltd
Your order will only be processed if your credit/debit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
Delivery Costs & Information
For standard delivery we use Royal Mail, goods are sent within the UK only and are free delivery if over the value of £70. For orders under £70 postage and packaging charge is £3. We aim to dispatch your order on the day of receipt (please see our opening hours) if the order is in stock, is placed before 3.00pm Mon-Fri and Worldpay has authorised payment. You will normally receive your order within 3 to 5 working days.
In an unlikely event of an item being out of stock, we will contact you to inform of the delay. If an item is out of stock as part of an order, we will send the remainder of your order and forward the out of stock item as soon as it becomes available. Delays may occur due to the Royal Mail service for which we cannot be responsible for. Should you experience a delay in receiving your item by Royal Mail please allow a total of 10 working days.
You have the option to have your items sent Royal Mail Special Delivery Next Day for a charge of £6 for orders weighing up to 2kg. Your order must be with us before 3.00pm Mon-Fri and all payment authorised by Worldpay to guarantee dispatch on the day of your order. Delivery will then be guaranteed next working day before 1.00pm. For orders weighing over 2kg the cost will be calculated according to the weight and the customer will be required to pay any additional cost. You will be contacted by Uber Beauty Rooms to make this payment prior to your items being dispatched.
The guarantee does not apply if:
- Royal Mail were unable to deliver the item because there was no-one to sign for your item
- The delivery address is in an area of the UK where Royal Mail do not guarantee next day delivery
- We do not guarantee the delivery time for items to an address for which a person has paid for redirection services.
Complaints about Royal Mail Special Delivery should be made to Royal Mail. Working days are classified as Monday to Friday (except public holidays). We are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Uber Beauty Rooms Ltd shall make good any shortage or non-delivery, replace or repair any damaged or defective goods or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify uberbeautyrooms.com of the problem in writing (quoting your Order number) at the address stated on the website within 7 working days of delivery of the goods (subject to enquiries being completed).
Your order will only be processed if your credit/debit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us. Orders are despatched using Royal Mail first class delivery.
If you would like to know the current status of your order, please email us at firstname.lastname@example.org with your name and order number.
Uber Beauty Rooms Ltd does not accept liability for:
- Losses that were not foreseeable to both parties when the contract was made.
- Losses that were not caused by any breach on the part of Uber Beauty Rooms.
- Business losses and/or losses to non consumers.
- Goods delivered to Work/Alternative addresses given by the cardholder.
For purchases made via our affiliate companies please refer to their terms and conditions.
Gift vouchers purchased on www.uberbeautyrooms.com may be redeemed on this same website against the following product lines: Cosmedix, Youngblood Mineral Cosmetics, Minikini, ghd, Lycon and Planet Skincare. Gift vouchers may also be redeemed against treatments and all products at our Marlow salon.
Gift vouchers purchased online or directly from the salon are valid for 12 months from the date of purchase, once they have passed their expiry date they cannot be extended or redeemed in any way.
Prices & Currency
Prices include V.A.T at 15%. All prices are in £, GBP, UK Pounds, Sterling.
We always try to make sure that our prices are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or canceling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full. We currently only accept transactions in GBP Sterling.
VAT Number 901 7921 37Company Registration Number 6807385
Returns & Cancellation Policy
We accept the return of any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and ‘as new’ condition within 7 days from the day after you receive the goods. If the goods are not returned by recorded delivery the customer will be liable for the goods should they not be received back at Uber Beauty Rooms Ltd. Please let us know that you will be returning the goods within 7 working days starting the day after delivery. You also have an unconditional right to cancel your order within 7 working days from the day after delivery of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation. The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty, in which case we will reimburse the postage cost for the return to you in full, however you must include the receipt for postage in order for us to do this. This does not affect your statutory rights as a consumer. Please note - should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred.
All complaints will be acknowledged within 5 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
Copyright laws of the United Kingdom protect all information on the Uber Beauty Rooms website. Customers and website visitors may not copy information from the Uber Beauty Rooms website without first receiving written authorization. Copyrights of images and some content remain with Dermalogica, CosMedix, Planet Skincare, Youngblood Mineral Cosmetics, ghd hair, Minikini and Jo Wood Organics.
In order to purchase with us online you need to provide your credit or debit card details and other personally-identifying information. This information is kept in a secure environment and is for our records only.
From time to time we may contact you to request feedback on your experience using the site, or to offer special savings or promotions to you as a site user.
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.
If you need to contact us, you may do so by sending an email to email@example.com, we aim to respond to all email enquires within 24 hours. Alternatively, you can phone us on 01628 474440 between 9.30am - 5.30pm Monday to Friday and 9.00am - 12.00 noon Saturday or you can write to us at Uber Beauty Rooms Limited 14a Spittal Street, Marlow, Bucks SL7 1DB.
This site may contain links to other sites that contain information created, published or maintained by organisations independent of Uber Beauty Rooms Ltd. These links are provided only as a convenience, and Uber Beauty Rooms does not endorse, approve or certify these external sites and does not guarantee the accuracy or completeness of information located at such sites and the links supplied on them. Should you wish to provide a link to this site please contact us to gain appropriate approval. In any case, links to this site may not distort, misrepresent, mischaracterise disparage or demean the products and services on this site.
THE MATERIAL DISPLAYED OR DESCRIBED ON THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. UBER BEAUTY ROOMS MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME WITHOUT NOTICE. THE MATERIALS IN THIS SITE ARE PROVIDED 'AS IS' AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. UBER BEAUTY ROOMS DISCLAIMS ALL WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. UBER BEAUTY ROOMS DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER(S) THAT MAKE THIS SITE AVAILABLE ARE FREE OF VIRUSES, WORMS, OR OTHER HARMFUL COMPONENTS. UBER BEAUTY ROOMS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THIS SITE AND/OR THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, APPLICABILITY OR OTHERWISE. THE ABOVE RESTRICTION MAY NOT APPLY TO YOU, AS SOME JURISDICTIONS DO NOT PERMIT LIMITATIONS OF IMPLIED WARRANTIES AND/OR DAMAGES. NOTHING IN THIS SECTION SHALL AFFECT YOUR STATUTORY RIGHTS.